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File Preparation
What type of File Formats do you accept?
What is the difference between the RGB and CMYK color format?
How long will it take to upload my files?
What if there is a mistake in the artwork?
What are "Bleeds", and why do I have to set them?
What does PDF stand for?
What resolution should be my graphics file(s) be set at?
Order Status and Tracking
When can I expect to see a Proof for my order(s)?
When can I expect my order to be ready?
Does the Turnaround Time include Shipping Time?
Billing, Payment and Extra Charges
What methods of payment do you accept?
Is your website secure?
Will Tax be applied to my order(s)?
How much do you charge for shipping/handling?
Do you share or sell my contact information?
Cancellations and Changes
How do I make changes or cancel my order(s)?
Can I still change a shipping method on an order(s) after it has been submitted?
What do I do if there is a problem with the order(s) I just received?
What do I do if my order(s) was damaged during shipping?
What do I do if I forget my username or password?
How do I change or update my address(es) and other information?
How can I reach someone for questions or instructions?
When can I expect a reply to an e-mail inquiry?
Our Product
Will you match a sample I print out on my own printer, or a previously printed sample?
Can you print jobs that are different than the standard formats that you offer?
How well will my job match what I see on my monitor?
Will I always receive the exact quantity that I ordered?
Shipping
How will my order be shipped?
The Internet and Your Business
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